Privacy Policy
Last Updated: September 2026 | Effective Date: Immediate | Entity: Kalinga Ride (kalingaride.com)
Welcome to Kalinga Ride ("we," "our," or "us"). We operate as Bhubaneswar's premier self-drive car rental agency, providing vehicles across Bhubaneswar, Biju Patnaik International Airport (BBI), Patia, and outstation destinations. We value the trust you place in us when sharing your personal information. This Privacy Policy details how we collect, store, utilize, and protect your information when you access our website (kalingaride.com), book a car, or communicate with us.
Summary: We only collect information strictly required to verify driver eligibility, process rental reservations, manage vehicle security, and fulfill legal transport requirements under Indian law. We never sell, rent, or trade your personal data to third parties.
1 Information We Collect
To deliver self-drive car rental services, we collect several categories of customer information:
- Personal Identity Information: Full legal name, contact telephone number, email address, and residential address.
- Driver Verification Documents: Valid Government-issued Driving License, Aadhaar Card, Passport, or Voter ID. These documents are verified prior to key handover to confirm identity and driving eligibility under Indian Motor Vehicles Act.
- Booking & Trip Details: Vehicle model selected, trip start date, return date, pickup location, drop-off location, and estimated kilometers.
- Payment & Transaction Information: Advance rental payment records and refundable security deposit details. Payment transactions conducted online are processed via encrypted, certified payment gateways. We do not store credit or debit card CVV/PIN numbers.
- Vehicle Telemetry & GPS Tracking: For rider safety, emergency roadside assistance, and asset security, our vehicles are fitted with GPS tracking systems. These record real-time location, vehicle speed, and diagnostic alerts during your rental period.
2 How We Use Your Information
We process your personal information exclusively for lawful business and operational purposes:
- Confirming your reservation and coordinating vehicle delivery or airport handover.
- Verifying legal eligibility to operate motor vehicles in India and preventing identity fraud.
- Managing refundable security deposit processing and post-trip settlement.
- Providing 24/7 on-road breakdown support, emergency response, and vehicle maintenance assistance.
- Complying with statutory transport obligations, motor vehicle inspection regulations, and law enforcement directives.
- Sending customer service notifications, booking invoices, and essential rental updates via WhatsApp, SMS, or email.
3 Data Security & Protection
Kalinga Ride employs robust technical, physical, and organizational safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure:
- Our website uses modern 256-bit SSL (Secure Sockets Layer) encryption for secure data transfer.
- Access to driving licenses and identity documents is restricted strictly to authorized verification personnel.
- Digital records are stored on secure servers with active firewalls and periodic access audits.
4 Information Sharing Policy
Kalinga Ride maintains a strict non-disclosure policy. We do not sell, rent, or commercialize your personal data. We may share specific data only under the following limited circumstances:
- Legal & Regulatory Authorities: When required by Indian law, judicial orders, or statutory police requests during traffic violations, toll disputes, or road incident inquiries.
- Insurance Partners: In the unfortunate event of an accident or collision, relevant trip and driver details are shared with our insurance underwriters to process claims.
- Operational Service Providers: Trusted payment gateways and SMS/WhatsApp communication providers operating under strict confidentiality agreements.
5 Cookies and Tracking Technologies
Our website uses standard HTTP cookies to enhance browsing speed, remember user preferences, and analyze anonymized site traffic patterns. You can choose to disable cookies through your browser settings; however, certain interactive website features may operate with reduced functionality.
6 Document Retention Policy
Driver verification records and rental agreements are retained for the duration required by applicable transportation laws, insurance audit standards, and dispute settlement periods. Once the statutory retention window expires, records are securely archived or permanently purged.
7 Your Rights
As a customer, you have the right to review the personal information we maintain about you, request corrections to inaccurate records, or request deletion of data that is no longer required for statutory or active contract fulfillment. To submit a request, contact our administrative desk at info@kalingaride.com.
8 Contact Us Regarding Privacy
If you have any questions, clarifications, or concerns regarding our privacy practices or data handling, please reach out to our team:
- Business Name: Kalinga Ride - Self Drive Car Rental Bhubaneswar
- Office Address: KIIT Road, Adarsh Vihar, Aryapalli, Patia, Bhubaneswar, Odisha 751024
- Phone: +91 7752046356
- Email: info@kalingaride.com
- Operating Hours: 24×7 Customer Support Available
+91 7752046356
